California Home Spas, Inc.
Warranties are valid from the date of purchase to the original purchaser only. Proof of purchase (original sales receipt including purchase date) is required. Photos of inspection may be required.
- Warranty is non-transferable and is made to the original retail purchaser only.
- The limited warranty is for PARTS ONLY. Neither dealers nor consumers will be reimbursed for labor, freight, or shipping.
- In no event shall California Home Spas, inc. (hereinafter referred to as “CHS”) be liable for special, consequential, or other damages; including, but not limited to, injury or damages resulting from improper use or maintenance of the product.
- Any dispute between the Buyer and CHS pertaining to this warranty may, at the option of the buyer, be resolved in the State of California, USA, in accordance to the rules of the American Arbitration Association.
What is NOT covered:
- Failure caused by unreasonable, abusive, or unanticipated use.
- Failure caused by a lack of reasonable and necessary care and maintenance.
- Bursting or cracking of tubing due to exposure to water and freezing temperatures.
- Return Freight, if applicable.
- Minor variations in color and texture of finishes.
- Any product used in a commercial or industrial setting.
- Wind Damage or damage caused by acts of nature.
PROPER PRODUCT CARE IS ESSENTIAL FOR PRESERVING YOUR RIGHTS UNDER THIS WARRANTY. FAILURE OR NEGLECT TO PERFORM REQUIRED PRODUCT CARE WILL VOID THIS WARRANTY.
2 Year Limited Warranty Includes:
- Frame, ribs, finial, tilt, cord, crank handle, housing, louvers, powder coat finish, canopy, rib pocket seams, and hardware.
- If a defect in the original material or workmanship appears during the warranty period on any SHaDE product; CHS, at its option, will provide repair components or replace the product without charge.
- Please refer to the warranty granted by the manufacture of the specific fabric used on your SHaDE product.
- Generally, manufacturer warranties replace fabric on if and when the fabric looses color or strength from UV degradation and if mildew occurs within the warranty period.
- For the warranty to be effective, users must properly maintain fabric.
- Labor charges will apply to the cutting and sewing of any fabric replaced under warranty.
- Please refer to the warranty granted by the manufacture of the specific fabric used on your SHaDE product.
- Generally, manufacturer warranties replace fabric on if and when the fabric looses color or strength from UV degradation and if mildew occurs within the warranty period.
- For the warranty to be effective, users must properly maintain fabric.
- Labor charges will apply to the cutting and sewing of any fabric replaced under warranty
- Damage as a result of seaside of indoor pool uses is not covered under the product’s warranty.
- Seaside use (within 1 mile of a body of salt water) may expose the product to high concentrations of salt air or spray.
- Indoor Pool facilities may expose the product to high concentrations of humidity and chemicals.
2 Year Limited Warranty Includes:
- 2 years of limited coverage, starting on original purchase date.
- SHade or All-Seasons Fire Glass is warrantied to contain no defects at the time of purchase.
- Subject to the exclusions listed above, the product will not crack, warp, pit, corrode, peel, burn, or melt during normal use.
- The product is also warrantied to maintain it’s original color characteristics under normal use and service for up to two years from the original purchase date.
- Warranty may be voided if our ALL components used with our Fire Glass are not purchased from an authorized dealer of SHaDE by Cover Valet products.
- Warranty may be voided if the product is mixed with other non-glass products.
- Warranty may be voided is product is found to have been exposed simultaneously to fire and water.
- Propane use has been known to discolor lighter colored crystals as it does not burn as cleanly as natural gas.
- Discoloration warranty may be voided by the use of propane.
- Umbrella bases are warrantied to be free of manufacturer’s defects at the time of delivery.
- Replacement wheels, hardware, and touch up paint are all available through SHaDE. Contact your local sales representative or dealer for more information.
SHaDE by Cover Valet is a registered trademark of California Home Spas, Inc.
1621 E. Spring Street – Long Beach, California 90806
Revised 01/12/2021
For any Warranty or Customer Service requests, please contact the Authorized SHaDE by Cover Valet Dealer where you made your original purchase.
If you are unable to contact the original Dealer, you may go to the next closest dealer, or contact us.
For any Warranty or Dealer Support requests, please contact your Authorized SHaDE by Cover Valet Sales Representative, or file a Warranty Claim here.
Please include your Purchase Order name/number and a copy of your original sales receipt.
