F.A.Q | Frequently Asked Questions
Our FAQ section brings together the most common questions about Cover Valet products, installation, warranty support, and quality assurance. Whether you are a dealer, technician, or homeowner, these answers will help you choose the right lifter, understand compatibility, and learn what sets Cover Valet apart in performance and reliability.
1. WHAT IS COVER VALET AND WHAT PRODUCTS DO YOU OFFER?
Cover Valet designs and engineers premium hot tub cover lifters and spa-side accessories in Long Beach, California. Our product line includes cabinet-mount and deck-mount cover lifters, under-mount lifters, spa steps, handrails, umbrellas, and other accessories that elevate the hot tub experience.
2. WHERE ARE COVER VALET PRODUCTS DESIGNED AND INSPECTED?
All Cover Valet products are designed and engineered in Long Beach, CA. Every container is inspected by our technicians before release to ensure consistent quality, finish, and performance.
3. HOW DOES COVER VALET ENSURE QUALITY WITH OVERSEAS MANUFACTURING?
We have over 30 years of experience with overseas manufacturing. Our team frequently visits our factory partners to verify processes, inspect production, and maintain strict standards. This commitment is backed by our industry-leading 5-year warranty on cover lifters.
4. DO YOU USE COVER VALET PRODUCTS IN YOUR OWN SHOWROOM?
Yes. We own a showroom in Long Beach, California and install Cover Valet products on all hot tubs we sell. This allows us to identify potential issues before products reach our nationwide dealer network.
5. CAN COVER VALET BE INSTALLED BY HOMEOWNERS OR DO I NEED A TECHNICIAN?
Most Cover Valet lifters are designed for easy installation and can be installed by homeowners with basic tools.
Each product includes a step-by-step installation guide that walks you through mounting, alignment, and cover adjustment.
Many customers complete the install in under an hour.
That said, a professional technician may be helpful for older cabinets, custom decks, tight spaces,
or when installing on premium spa brands that require precise alignment.
Whether you choose DIY or professional installation, our customer service team in Long Beach, CA is available to assist with any questions.
6. WHAT WARRANTIES DO YOU OFFER?
Cover lifters include a 5-year limited warranty. Accessories such as steps, handrails, and umbrellas include a 1-year warranty. Warranty covers defects in materials and workmanship. You can register your product here: Warranty Registration.
7. WHAT IS COVER VALET’S APPROACH TO CONTINUITY AND IMPROVEMENTS?
We are committed to consistent performance, reliable installation, and ongoing improvements. Feedback from showroom installs, dealers, and technicians is built directly into future product updates to ensure reliability and continuity.
8. WHAT KIND OF CUSTOMER SERVICE DO YOU PROVIDE?
Our support team is based in Long Beach, CA, and we also have a Canadian branch near Toronto, Ontario. Our team is available to assist with installation questions, compatibility concerns, warranty claims, and general product support. Our goal is to exceed expectations with fast, knowledgeable service.
9. HOW CAN I BECOME A COVER VALET DEALER OR DISTRIBUTOR?
Spa retailers, builders, and distributors can complete our “Become a Dealer” form here: Become a Dealer. A member of our sales team will reach out with next steps.
10. WHERE CAN I FIND INSTALLATION GUIDES AND REPLACEMENT PARTS?
Installation manuals, replacement parts, and warranty forms are available on our website. You can register products, order parts, or submit warranty claims in the Support section. Visit CoverValetParts.com to order any parts not covered by warranty.